Continental Airlines pet travel

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These are the Continental Airlines service and requirement procedures for pets travelling out of the UK.

London Heathrow

You will need to deliver your pet(s) to the Cargo Terminal 3 Hours prior to flight departure. You need to make your way to Airport Handling Services, where your pet will be received and the booking in procedure takes place:

Building 577
Sandringham Road
London Heathrow Airport
Hounslow
Middlesex, TW6 3SA - click here for map

AHS will check your kennel to make sure it is suitable and then process your documentation.

Manchester

You will need to deliver your pet(s) to the Cargo Terminal 3 Hours prior to flight departure. You need to make your way to Servisair Cargo:

Servisair Cargo
Building 300
World Freight Terminal
Manchester Airport
Manchester, M90 5SA - click here for map

Where we will meet and assist you through the booking in procedure. Servisair will check your kennel to make sure it is suitable and then process your veterinary paperwork.

Your pet(s) will be taken into the warehouse where they will be check weighed and then placed in a quiet corner before being taken to the aircraft.

Pets have priority and will be the last to be loaded onto the aircraft, then on arrival at your chosen destination will be the first to be unloaded. On arrival at the final destination they will be transported from the aircraft in temperature controlled vehicles and will therefore never be exposed to any adverse temperatures. In Newark they will be taken to the Quickpak Office and await clearance and collection and in Houston they will be taken to Continentals In-house Animal Centre, and await customs clearance and collection.

All pets must be cleared through US customs, for Houston this will either need to be done on arrival or if on the later flight and customs is closed our agent will be appointed and do the clearance prior to the pets arrival. For Newark, customs is open until midnight and you will need to do this on arrival.

Should your pet be travelling via Houston or Newark to their final destination, then they will require onsite kennelling, or overnight kennelling, and possibly customs clearance by our agent. Charges for these will be payable prior to departure from the UK.

Please note that there will be local handling and customs charges to be paid on arrival at the final destination this varies according to each individual airport and you will be charged upon collection.

Kennel requirements

PBS have a policy that all animals must be acclimatised to their travel kennel before their flight, this eliminates any unnecessary stress and worry that may occur due to a strange environment. Therefore a minimum of one week should be allowed to get your pet used to its box. We can deliver the kennel to you flat packed for convenience.

We recommend that you feed your pet in the kennel and encourage them to enter and exit, additionally we suggest a favourite toy and bedding to allow your pet to be comfortable in a new environment.

Note: Toys are not permitted when travelling, however a small item of your clothing is recommended to give your animal reassurance.

Finally if kennel acclimatisation is not possible due to an emergency situation we will consider permitting travel however we will require a disclaimer stating that you understand our recommendations for the welfare and well being of your pet, that PBS/the airline will not be held responsible for any repercussions that may occur and that you have chosen not to do as recommended.

Your kennel(s) must be large enough for your pet(s) to be able to stand up, lie down (not curled up) and turn around with plenty of room (at least three to four inches).

PBS hold a stock of approved travel kennels, please contact us with your pets details and we can supply a price and also arrange delivery prior to travel.

You need to measure your pet as follows:

• Nose to root of the tail
• Width shoulder to shoulder
• Height top of the ears to the floor from their highest upright position.

Please allow for the bedding and then allow at least three clear inches in all dimensions of the kennel.

For more information on measuring your pet click here.

If the airline do not approve of the kennel, they are within their rights to refuse transportation on the day.

We can recommend the required kennel size for your dog but as we do not see your pet in the kennel until the morning of departure we cannot be held responsible if the airline refuse it.

Please ensure you give us an accurate weight for your pet as quotes are based on weights and kennel sizes given. Servisair will check weight your pet(s) in their kennel and should weights be different extra costs could be incurred, these will be passed on accordingly.

Please read these guidelines and call if you have any questions.