Requirements

Continental Quickpak
All other International Carriers

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Frequently asked questions

Checklist

It is VITAL you not only have the correct documentation, but have fully understood the requirements to ensure the safety and well being of your pet.

We've drawn up a checklist to help you.

Please make sure you read this!

"Daisy arrived safely last night. Thank you for taking care of things so efficiently."
Jackie

 


Export

When you have received your quotation please note we will need the following information to make your booking with the airline:

 

1. Departure date/Flight Numbers
2. Breed/Name/Age/Sex of Pet/Animal
3. Weight and size of Kennel (inc pet)
4. Shipper/Consignee FULL name’s, addresses and contact tel/e-mail info.

 

Please note a Cancellation fee of GBP45.00 will be charged, if pet booking is not cancelled without one week’s notice of departure date.

 

Other points to remember when your pet is traveling are:

 

No sedation or tranquillizers can be used due to the unknown affects from high altitudes.

 

You should ensure you pet/animal is fed well in advance of travel.

 

Try to exercise your pet/animal before you are due to meet a PBS member of staff.

 

Arrive in plenty of time (check meet time with PBS) and be sure on where you are meeting and who you are meeting. Here is a map of Gatwick Cargo centre, with directions from the M23.

 

Ensure that you have been informed or are aware of the procedure when your animal arrives at the destination. Customs Clearance is required at destination outside of the EC, some airlines include these rates and some don’t. You will be given an Airway bill number, this is critical to trace your pet/animal.

 

Animals on long haul flights are given rest periods when connecting onto a second flight.

 

Delays

If the departing aircraft that your pet is travelling on is delayed for more than 2 hours, your pet will be taken to the Animal Reception Centre. Here your pet will be removed from its kennel, fed and watered and returned to the aircraft for the new departure time.

 

 

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+44 (0)1293 551140

+44 (0)1293 551169

info@shipyourpet.com

9 Meadowbrook Industrial Centre  l  Maxwell Way  l  Crawley  l  West Sussex  l  RH10 9SA