Checklist
It is VITAL you not only have the correct documentation, but have fully understood the requirements to ensure the safety and well being of your pet.
We've drawn up a checklist to help you.
Please tick the box once you've read and understood it.
"Just a quick note to say "thank you" for your help in getting Dragon Slayer ready for his big flight."
Judy & Don Stask
Your Questions Answered
How long does it take for my pet to clear customs?
Normally 2-3 Hours after flight arrival.
Where do I go to collect my pet?
Please contact us at least a week before arrival so we can go through the procedure.
What charges do I pay?
If travelling with Continental under the Pets scheme all charges are prepaid, apart from extra services. If you are travelling on other airlines please contact us so we can advise you of the specific costs.
Can you arrange transport to my home?
Yes we can. Again please contact us well before arrival so we can arrange appropriate transportation.
Can you transport myself and my pet?
Yes we can, but as above, please contact us well before arrival so we can arrange this.
Can I import my pet at weekend?
Yes you can, however it does incurr some extra charges which if travelling on Continental will be included in your pets travel paid in the USA.
How do I find the customs C5 form?
This is downloadable, please click here. This must be transmitted to us by fax or email before your pets arrival.
Can my pet travel unaccompanied?
Please contact us, as in certain circumstances this can be permitted.
How do I know if my pets documents are correct?
This is the responsibility if the shipper and the issuing vet. If you have some doubts, please contact us and we will refer you to the Animal Reception Centre who will check the paperwork. Note: as these are copies only it will mean that the ARC can only advise the content is correct, ORIGINAL DOCUMENTS must accompany your pets travel.
Can I import my pet Bird?
Yes you can BUT we have to have prior permission from DEFRA, and we will require copies of ALL your vetinary paperwork in order to get this permission.
When does the Tick and Tapeworm treatment need to be administered?
Tick and Tapeworm treatment has to be administered 24-48 hours prior to tendering to the airline. In addition, a certificate signed by an approved vet in the country where the treatment was administered. Note: Only Praziquantel, one of the main ingredient in Drontal, is approved by the PET Scheme to control tapeworm (vetinary treatment).
What happens if my pet fails the DEFRA checks?
In the worst case scenario your pet may have to return to the country of dispatch. This is very unusal and would only be done in certain situations and circumstances, please insure that all documentation is correct before shipping is arranged.
Note: For detailed information on importation please click here.
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