News update!
As official agents for Continental Airlines, we will now be flying into LHR as well as LGW as from 1st April. Pets will be collected from the AQS (animal quarantine station) - click here for map. PBS will arrange for Pet release notes to be lodged at the Animal reception centre, once they have passed the DEFRA checks and customs. Please contact us for any Pet travel requirements you may have.
PBS have also been nominated as the official agent for Pets travelling under the PETS scheme with Cathay Pacific (recently approved for PETS scheme and passport animals). Please contact us in advance if you have pets arriving via this service or if you require a quotation for pet relocation to the Far East.
Forms
Emirates
Other information
Requirements at Gatwick for private personal importations of animals
Checklist
It is VITAL you not only have the correct documentation, but have fully understood the requirements to ensure the safety and well being of your pet.
We've drawn up a checklist to help you. Please make sure you read this!
Can we help you?
Import
With Imports we can meet passengers in the terminal and transport them to the animal reception centre located at the Cargo Terminal, Gatwick Airport. We can arrange onward transportation of you and your pet to final destination.
Both these services are extra to the standard prepaid charges.
Continental Airlines passengers will need to contact PBS well in advance of arrival. Please provide the booking confirmation number that you received when booking at origin. We will need the flight number, date and origin station along with your contact telephone nos or e-mail address.
We cannot except bookings through our website for inbound pets, this is for outbound pets only. There is a customs clearance form C5 that must be completed prior to arrival. This can be downloaded here and must be completed with the original returned to PBS prior to arrival, or if not enough time to post, please fax or scan and e-mail along with your arrival dates at Gatwick.
Additional arrival options
These are to be paid in advance of arrival to PBS directly.
Meet & Greet service at Gatwick’s South Terminal arrival hall and transfer to the cargo facility and return to the airport. GBP£45.00
In addition to the above fee we can also offer delivery for you and your pet to your preferred address anywhere in the UK. Please contact us to discuss your requirements.
We can also arrange onward flights for your animal anywhere in the world. Please contact us for a rate. If you wish to meet PBS on the day of arrival at the cargo area without paying the additional services above, please contact us prior to arrival to confirm your arrangements.
You can view this map to help find Servisair Cargo where we will meet you.
PLEASE NOTE: If no contact is made prior to arrival, this may result in delays in clearance.
Should your pet or animal need kenneling for any reason, please be assured that PBS can also make these arrangements for you. Please see our preferred kennels.
"Just reporting in that Bramble arrived safely in Edinburgh and is enjoying running around the countryside of Scotland. Thanks for all your work in organising her transportation, it all happened like clockwork."
Gill Oakes
