If you are making arrangements to travel in to the UK, then PBS can assist with the following:
If you require prices for customs clearance and/ or any additional services, please contact our Pet Imports department:
e-mail: firstname.lastname@example.org or +44 (0)1293 551140 option 1, then option 1
Travelling in to the UK with United Airlines
We are the official clearance agents for United Airlines and we will need you to contact us well in advance of your pet’s arrival, so that we can pre-arrange customs clearance. We will need:
We will also need a completed c5 form & Pet Information form (to be stamped by your vet) and if your pet has a blue EU Pet Passport, you must also complete the Declaration Letter
If your pet is arriving in to London Heathrow on United Airlines, you can collect from the Animal Reception Centre:
Tel: +44 (0)208 745 7894
Usually pets are ready for collection (Customs and DEFRA permitting) 3 – 4 hours after flight arrival, providing all documentation is correct.
If your pet is arriving in to Manchester on United Airlines you can collect from Servisair cargo:
World Freight Terminal
Tel: +44 (0)161 499 6700
Usually pets are ready for collection (Customs and DEFRA permitting) around 90 minutes after flight arrival.